Return & Refund Policy
Effective Date: October 12, 2026
At movarioo, we want customers to clearly understand how returns and refunds are handled. Please review this policy carefully before submitting a return request.
1. Return Period
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be returned in the same condition in which it was received. Products should be unused, unworn where applicable, and include any original packaging, accessories, or components reasonably necessary to evaluate the return.
Items that have been used, modified, damaged, or altered after delivery may not qualify for return.
2. How to Request a Return
Before returning any item, please contact our customer service team:
Email:
service@movarioo.com
When submitting a return request, please provide:
- Your order number;
- The email address used to place the order;
- The item you would like to return;
- The reason for the return;
- Photos or other supporting information where applicable.
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send products back before receiving confirmation and return instructions from our customer service team.
The business address listed in this policy should not be treated as a return address unless our customer service team specifically instructs you to send the product there.
3. Return Shipping Costs
Unless otherwise required by applicable law, customers may be responsible for return shipping costs when a return is requested due to personal preference, incorrect selection, or other reasons not caused by movarioo.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning the product so we can review the situation and provide appropriate instructions.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible:
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the product or package where applicable.
Our customer service team will review the information and provide an appropriate solution based on the circumstances.
5. Non-Returnable Items
A return request may not be accepted if:
- The item has been used, altered, or damaged after delivery;
- Required packaging, accessories, or parts necessary to evaluate the return are missing;
- The request is submitted outside the applicable 14-day return period;
- The return does not meet the conditions described in this policy or applicable laws.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. Refunds
Once an approved return has been received and reviewed, we will notify you of the status of your refund.
If approved, refunds will generally be issued to the original payment method used during checkout.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
7. Original Shipping Charges
Original shipping charges are generally non-refundable.
Exceptions may apply where the refund is required due to an error on our part or where required by applicable law.
8. Order Cancellations
If you need to request an order cancellation, please contact us as soon as possible:
We will review your request based on the current status of your order.
Once an order has entered fulfillment or shipping preparation, cancellation may no longer be possible.
9. Contact Information
If you have any questions regarding returns, refunds, cancellations, or order-related matters, please contact us:
Customer Service Email:
service@movarioo.com
Business Phone:
+86 27 83879988
Legal Company Name:
Wuhan Kexin Youxuan E-commerce Co., Ltd.
Business Address:
F474, 1st Floor, Building 1, No.74 Baofeng 2nd Road, Qiaokou District, Wuhan City, Hubei Province, P.R.China
movarioo is operated by Wuhan Kexin Youxuan E-commerce Co., Ltd.