Shipping Policy
Effective Date: October 12, 2026
This Shipping Policy explains the shipping methods, delivery estimates, and related terms that apply to orders placed through movarioo.
We aim to provide customers with a clear and reliable delivery experience by providing transparent shipping information throughout the ordering process.
1. Shipping Destination
movarioo currently provides shipping services to customers in the United States.
Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully review your delivery details before completing your purchase.
2. Shipping Options and Costs
For orders shipped within the United States, the following shipping rates apply:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $6.99
The available shipping method and applicable shipping cost will be displayed during checkout before your order is completed.
3. Estimated Delivery Time
Standard shipping orders are estimated to arrive within:
10–15 business days
Delivery estimates begin after the order has been processed and shipped.
Please note that delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, transportation disruptions, or other unexpected factors.
Business days generally exclude weekends and public holidays.
4. Order Processing
After an order is submitted, our team will review and prepare the products for shipment.
Processing times may vary depending on product availability, order volume, and operational requirements.
Once an order has entered fulfillment or shipping preparation, changes or cancellations may no longer be possible.
If you need to request an order change or cancellation, please contact us as soon as possible:
We will review your request based on the current status of your order.
5. Shipping Confirmation and Tracking
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking updates may take some time to appear after shipment depending on the shipping carrier’s processing time.
Customers may use the provided tracking information to follow the progress of their delivery.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that the shipping information provided during checkout is accurate and complete.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist before the order enters the shipping process. However, we cannot guarantee that address changes can be completed after fulfillment or shipment has started.
Additional shipping costs caused by incorrect or incomplete information provided by the customer may be the customer’s responsibility where permitted by applicable law.
7. Delayed Shipments
While we work to provide timely delivery, some shipments may experience delays due to circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team:
Please include your order number and relevant order details so we can review the shipment status and provide assistance.
8. Lost or Missing Packages
If tracking information indicates that your package may be lost, or if your order has not been delivered after the expected delivery period, please contact us.
Our customer service team will review the available shipment information and provide assistance based on the situation.
9. Damaged Packages or Items
If your package or product arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the package and affected item where applicable.
We will review the information provided and provide further instructions.
10. Refused or Undeliverable Packages
If a package cannot be delivered due to incorrect address information, incomplete delivery details, refusal of delivery, repeated delivery failure, or other issues caused by the recipient, additional shipping or return costs may apply where permitted by applicable law.
11. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Customer Service Email:
service@movarioo.com
Business Phone:
+86 27 83879988
Legal Company Name:
Wuhan Kexin Youxuan E-commerce Co., Ltd.
Business Address:
F474, 1st Floor, Building 1, No.74 Baofeng 2nd Road, Qiaokou District, Wuhan City, Hubei Province, P.R.China
movarioo is operated by Wuhan Kexin Youxuan E-commerce Co., Ltd.